• Helpdesk Services
  
• Cloud Focused Technology
  
• Onsite and Local Support
  
• Onboarding and Offboarding
  
• Workstation Management Patching and Reporting
  
• Securing systems and adding layered security
  
• Identity Management Solutions and Single Sign On (SSO)
  
• Cyber-security Assessments and Planning
  
• Managed Detection and Response (MDR) Services
  
• Security Awareness Training
  
• Next Generation Firewall Implementation and Management
  
• AI Powered Antivirus for Laptops and Workstations
  
• Security Information and Event Management (SIEM) and Security Operations Center (SOC) Services
• Voice over IP telephone system

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• Encryption of end user devices
  
• Email Management – Office 365 and Google Apps
  
• Mobile Device Management (MDM) and Security
  
• Moving servers to Cloud – Amazon Web Services Azure and Google Cloud
  
• Network Revamps
  
• WIFI Systems with secure Guest Access
  
• VPN
  
• Disaster Recovery
  
• Internal Servers
  
• Storage Area Networks
  
• Virtualization of Servers
  
• Auditing Systems for FILE / Email for compliance and / or security purposes
  

MAM – IT Made Simple support includes these services for your business.

Helpdesk and User Support

Highly talented and customer focused engineers are logged into our call queue 24 hours a day and are industry certified in issue resolution and escalation processes.

Onsite Support

We have engineers available for dispatch to your site at a moment’s notice if needed

Patching and Critical Update Deployment

As major software and application vendors such as Microsoft release updates to their software and hardware, Solution Simple deploys those updates seamlessly and without interrupting your business.

Phishing Prevention Solutions for Email

Most businesses identify email as their primary method of communication to clients and vendors. It is also the primary vector of phishing in recent days. It is not a matter of if, but a matter of when the next user clicks or enters credentials risking company data. We work with the latest and greatest solutions in preventing email attacks.

Cloud Application Management

As more critical services are offloaded to a Software as a Service (SaaS) model, the management tasks are either often forgotten or not aligned with a proper on-boarding or off-boarding process. Let Solution Simple manage these applications for your team.

Vendor Coordination and Management

Most businesses work with different companies to support their phones, printers, internet connection, and applications. Solution Simple manages all of your vendors and acts as your main point of contact for anything related to technology. If you need a new vendor, Solution Simple has a pool of trusted business partners to recommend.

Fixed Monthly Costs

Our service is available for a fixed monthly cost so you can plan your IT budget. The various plans are tailored based on business requirements.

Onboarding

Changing IT support can be difficult and cumbersome. Solution Simple’s on boarding process has proved itself over the years. The on boarding team will be working with your team from day one to ensure things transition over smoothly.

Dedicated Account Management

Each client is assigned a dedicated Account Manager.

Disaster Recovery / Backup

Whether these systems are in a closet, data-center or in the cloud, a backup of your data is crucial. In addition, a plan needs to be in place on what to do and how to do it in the event of an emergency.

Network Monitoring

We use enterprise level technology to constantly scan your system and alert our team if there are any issues, day or night. This system also allows us to be proactive and will warn us of any potential problems so we can resolve them before issues occur. We have engineers working while you sleep; if a problem arises overnight, we take all possible steps to resolve it before the business day starts.

Our Founding

MAM started in 2016 by a a revolutionary thinker who has a background in business / finance as well as an MBA from Baruch College in New York City. He also has hands on training from Columbia University’s CIT Program. He has spent several years before starting MAM as both a network technician and an account manager.

Although the technologies supported and the means and methods of providing support have changed significantly the basic premise and goal has remained the same. MAM is in existence to help and support our clients and their technology.

Expert Resources

Our system engineers – certified by Microsoft, Cisco, HP, VMware, etc.—are available as an expert source for clients to reach out to for design guidance or problem resolution. Solution.Simple’s senior engineering staff touches virtually every client by having designed and vetted almost every aspect from provisioning to administration procedures.